Returns & Exchanges
At ANNKE, we are committed to your total satisfaction. If you are not completely satisfied with your security solution, you may return your products within 30 days of purchase for a full refund or exchange.
Request Authorization
Log into your account or contact our support team to obtain a Return Merchandise Authorization (RMA) number before shipping any items.
Prepare Your Package
Securely pack the electronics in their original packaging, ensuring all cables, manuals, and mounting hardware are included to avoid restocking fees.
Ship the Items
Affix the provided shipping label or your own trackable label to the box and drop it off at the designated carrier location.
Inspection and Refund
Once our technical team inspects the hardware for any damage, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing